FAQs - Ordering and Delivery Questions
Do you have a shop I can visit?
Unfortunately, we do not have a shop premises.
Has my order gone through?
If your order has gone through will have been directed to the order confirmation page and had an e-mail from us confirming your order.
Are you able to send fabric samples or swatches?
We not offer a swatch service unfortunately; our prices are too low to make swatches economic. If you would like to check colours then please order through the website. We have a very flexible 60 day returns policy meaning you can send back anything you don’t need for a full refund.
My order has not arrived yet.
Email [email protected] for an update
Do you custom make ties?
We do not custom make ties.
How long does delivery take?
Orders that are in stock and are ordered before 11am will be sent royal mail first class which is delivered the next day 98% of the time. If your order is not in stock delivery will be within 3 to 4 business days.
How do I contact you?
For any queries it is best to email us at [email protected]st.com.