What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).
We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
If the item is not what you wanted or doesn’t quite fit you can return it back to us at your cost for a full refund. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.
If we supply you with a damaged/faulty item or the item is not as described we will pay for the return delivery and issue a full refund.
For more details on your rights as a buyer see ‘The consumer contracts regulations'.
If sending goods by post please ensure you use a postal service that requires a signature.
Products can be returned back to us within 60 working days providing they are unused and in their original condition.
To return an order ensure the products are well packed and include a note in the box with your name and postcode. We would recommend returning using a 'Royal Mail Signed For' service
Our returns address is:
Hermes Commerce Limited
Unit 4a, Waterloo Park Industrial Estate
Upper Brook Street