Autumn Offer - 20% Off Orders Over £70

Returns & Refunds

DELIVERY TIMES

UK (In Stock) - Next Day if ordered before 11am.
UK (Out of Stock) - Upto 4 Business Days
Europe – 9 days 
Worldwide – Up to 3 weeks
 
Delivery Times - Why are delivery times not quicker?
We stock 90% of the products we sell online, if the product is in stock we will send it out that day (if it is a weekday) via royal mail first class which is usually next day delivery. The other 10% of our products we order in specially from our UK wholesalers. These are received by us in 2 days and then sent out to our customers. If your order is required in less than 3 working days please e-mail us first to check stock availability. 

DELIVERY COSTS

What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge (£2.95 per order) policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).
 
 

PACKAGING

We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
  • Items to be securely packed with bubble wrap or an air bag system.
  • Boxes marked clearly if items are fragile or heavy.
  • Use of eco-friendly packaging materials.

 

REFUNDS & RETURNS

If the item is not what you wanted or doesn’t quite fit you can return it back to us at your cost for a full refund. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.
 
If we supply you with a damaged/faulty item or the item is not as described we will pay for the return delivery and issue a full refund.
 
For more details on your rights as a buyer see ‘The consumer contracts regulations'.
 
Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.
 
If sending goods by post please ensure you use a postal service that requires a signature.
 
 

Returns

Products can be returned back to us within 60 working days providing they are unused and in their original condition.

To return an order ensure the products are well packed and include a note in the box with your name and postcode. We would recommend returning using a 'Royal Mail Signed For' service

Our returns address is:

Hermes Commerce Limited T/A Tie Specialist
Unit 40 (Canal entrance, through dark grey double doors, 2nd floor
Goyt Mill
Upper Hibbert Lane
Marple
SK6 7HX
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